Refund & Return Policy

Effective Date: May 13, 2026

Thank you for shopping with SixtyCart. Customer satisfaction is very important to us. If you are not fully satisfied with your purchase, we are here to help.

1. Return Eligibility

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be returned in the original packaging
• Proof of purchase or order confirmation is required
• Items showing signs of use, damage caused by customers, or missing parts may not qualify

Certain products may not be eligible for return due to hygiene, safety, or customization reasons.

2. Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be processed to your original payment method
• Processing times may vary depending on your bank or payment provider
• Shipping charges are generally non-refundable unless the issue was caused by us

3. Replacements

We offer replacements for:

• Damaged products
• Defective items
• Incorrect items received

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging.

4. Non-Returnable Items

The following items may not be eligible for return:

• Used products
• Gift cards
• Personalized or customized items
• Clearance or final sale items
• Certain personal care items

5. Return Shipping

Customers may be responsible for return shipping costs unless:

• The wrong item was shipped
• The item arrived damaged or defective

We recommend using a trackable shipping service for returns.

6. Late or Missing Refunds

If you have not received your refund:

• Check your bank account again
• Contact your credit card provider
• Contact your bank for processing updates

If you still have not received your refund, please contact us.

7. Order Cancellation

Orders may be canceled within 24 hours of placement. Once an order has been processed or shipped, cancellation requests may no longer be accepted.

8. Contact Us

For return, refund, or replacement requests, contact us:

SixtyCart

• Email: Support@sixtycart.com
• Phone: +1 4064341996
• Address: 1500 N Grant St, Denver, Colorado 80203, USA